TERMS & CONDITIONS
It is of utmost importance that our customers familiarise themselves with these Terms and Conditions. They are binding and govern all transactions between Trucks, Machines & Components (Pty) Ltd and its customers, ensuring fair, transparent and honest business dealings. Proceeding with payment of any quotation, invoice or pro forma invoice constitutes full acceptance of these Terms and Conditions.
We encourage all customers to make enquiries before entering into any transaction. It is both your right and your responsibility to ensure that the component being purchased is suitable for your intended application.
Please note: Engines, differentials, transmissions, hydraulic pumps and similar components are drained of oil and other fluids for transportation purposes. It is the Purchaser’s responsibility to ensure that all oils and fluids are filled to the correct manufacturer’s specifications before start-up or operation.
Quotes
All quotations are valid for three (3) calendar days unless otherwise stated in writing. Quotations are subject to pricing, supplier availability and stock availability at the time of acceptance. Certain components are regarded as fast-moving stock and may become unavailable without prior notice. Please confirm availability with Trucks, Machines & Components (Pty) Ltd before making payment.
Cash, Cards, and Cheques are not accepted
We do not accept cash, cards or cheques on our premises as a method of payment. Please refrain from making cash payments; a 10% penalty will be raised upon collection of goods and will not be released until it is settled. We accept EFT payments only. Full payment is required before any component is reserved or released. We do not process orders based on proof of payment. Orders are processed strictly once cleared funds reflect in our bank account.
Holding Deposits
We do not accept holding deposits under any circumstances.
Value Added Tax (VAT)
Unless otherwise indicated in writing, all prices quoted, advertised or published are exclusive of 15% VAT. As per South African Law.
No goods may legally be sold exclusive of VAT where VAT is applicable. Requests for VAT or cash discounts will not be entertained.
First Come, First Serve
All transactions are processed on a first come, first serve basis. Components are only secured once full payment has reflected in the Company’s bank account.
Exchange Units
Exchange units are required for selected engines, transmissions, differentials, cylinder heads, crankshafts and engine blocks.
Where an acceptable exchange unit is not supplied, a 30% core charge will apply.
Warranty
Trucks, Machines & Components (Pty) Ltd warrants tested used parts and components for three (3) months and reconditioned parts and components for six (6) months unless otherwise stipulated in writing. Warranty periods commence from the invoice date and are limited by time, hours or kilometres, whichever occurs first.
Used items sold “as is”, components with declared defects, and items specifically sold without warranty are excluded from any warranty. New parts remain subject to the manufacturer’s warranty where applicable.
Warranty does not extend to failures resulting from overheating, seizure, breakage, abuse, overloading, contamination, inadequate servicing, poor maintenance, incorrect installation, driver negligence, operation outside manufacturer’s specifications, metal fatigue or use in applications for which the component was not designed.
Any warranty shall immediately become null and void where any component has been altered, modified, dismantled, machined, welded, painted, engineered, incorrectly fitted, contaminated, damaged or otherwise changed from the condition in which it was supplied.
In simple terms: check that the part is correct and compatible for your application before you fit, machine, weld, paint, dismantle or otherwise alter it in any way. Once a part has been altered, it cannot be returned, refunded or covered by warranty, even if it later turns out to be the wrong part.
The Purchaser must inspect all goods immediately upon collection or delivery and notify Trucks, Machines & Components (Pty) Ltd of any incorrect supply, defect or shortage within seven (7) calendar days from the invoice date and before any installation, dismantling, machining, engineering, welding, painting, modification or alteration of any kind takes place.
Failure to do so shall constitute acceptance of the Goods as correctly supplied.
Diagnostic Responsibility
It is the Purchaser’s responsibility to correctly diagnose the fault and ensure that the correct part or component is ordered for the intended application. Any advice, information or assistance provided by Trucks, Machines & Components (Pty) Ltd is given in good faith based on the information supplied by the Purchaser and shall not constitute a guarantee of suitability or compatibility.
Trucks, Machines & Components (Pty) Ltd accepts no liability for incorrect diagnoses, incorrect information supplied by the Purchaser, incorrect part identification, or components ordered that fail to rectify the fault due to diagnostic errors. Parts and components correctly supplied in accordance with the Purchaser’s order or instructions are not refundable.
Electrical & Ancillary Components
Trucks, Machines & Components (Pty) Ltd provides no warranty whatsoever on electrical or electronic components, including but not limited to ECUs, control modules, wiring harnesses, injectors, sensors, actuators, starters, alternators and related electrical systems.
Unless specifically stated otherwise in writing, engines are supplied without electrical and ancillary components. Existing electrical components from the Purchaser’s original application may be used entirely at the Purchaser’s own discretion and risk.
Due to the sensitive nature of electrical components and the possibility of damage caused during installation, programming, incorrect wiring, voltage fluctuations, poor grounding or incompatibility, Trucks, Machines & Components (Pty) Ltd accepts no responsibility for their performance or longevity.
All programming, coding, calibration and electronic integration remain the sole responsibility of the Purchaser. No liability shall be accepted for programming, diagnostics, labour or any associated or consequential costs.
Processing of Orders
Orders will only be processed once full payment has reflected in the bank account of Trucks, Machines & Components (Pty) Ltd. Proof of payment does not constitute payment.
Stock items are released only after payment has cleared. Items that require sourcing or ordering will only be procured once payment has reflected.
We do not offer credit facilities or accounts under any circumstances.
Collection & Delivery
Unless otherwise agreed in writing, all components are sold ex-works from the premises of Trucks, Machines & Components (Pty) Ltd. All orders are for collection only, unless delivery has been specifically agreed to in writing.
Delivery or courier arrangements may be made at additional cost and are not included in quotations. Packaging charges are also excluded from quotations which include pallets, crates or any packaging that will result in additional charges.
It remains the Purchaser’s responsibility to arrange suitable courier or freight for the collection of goods. Where Trucks, Machines & Components (Pty) Ltd assists in securing courier or freight on the Purchaser’s behalf, this is done purely as a convenience and the Company accepts no liability for breakage, loss or damage occurring in transit. Any cost incurred in securing courier or freight is non-refundable.
The Purchaser is responsible for inspecting all goods for correctness before accepting collection or delivery.
Damaged Goods
No goods will be accepted for return if they have been damaged, altered, dismantled, machined, welded, painted, engineered, incorrectly installed or are otherwise not in the same condition as originally supplied.
Refunds & Returns
Refund requests must be submitted within seven (7) calendar days from the invoice date.
All goods must be inspected for correctness, compatibility, shortages, defects or damage before installation or any alteration of any nature.
No refund, replacement or credit will be considered once the component has been installed, dismantled, machined, welded, painted, engineered, modified or otherwise altered from its original supplied condition.
Parts and components correctly supplied in accordance with the Purchaser’s order are not refundable.
Refunds will not be granted where the incorrect component was ordered due to diagnostic errors, incorrect information supplied by the Purchaser, incorrect part identification or a change in the Purchaser’s requirements.
Items specially ordered, imported or sourced for a Purchaser, including items not held in stock that are ordered in at the Purchaser’s request, are not refundable.
Where a return is accepted for reasons other than an error by Trucks, Machines & Components (Pty) Ltd, a handling charge of 35% of the original purchase price shall apply.
Where a refund is approved, the original component must first be returned to Trucks, Machines & Components (Pty) Ltd for inspection. Travelling expenses, courier charges, freight costs, oil, lubricants, testing costs, labour and any other consequential expenses remain for the Purchaser’s account and are non-refundable.
All approved refunds will be processed by electronic funds transfer (EFT).
Export Sales
Trucks, Machines & Components (Pty) Ltd is a registered exporter.
Areas served include Africa, Europe, North and South America.
Unless specifically stated otherwise in writing, export quotations include only the Goods quoted and exclude all additional export-related costs. These costs may include, but are not limited to, local transport, road freight, sea freight, air freight, customs clearance, import duties, VAT, taxes, police clearance, export documentation, packaging, crating, palletising, shrink wrapping, fumigation, cargo insurance, inspection fees, surveyor fees, certificates, port charges, terminal handling charges, storage, detention, demurrage, banking charges, SWIFT charges, intermediary bank charges, currency conversion costs, exchange rate fluctuations, permits, licences and any other charges imposed by the exporting or importing country.
Unless specifically included in the quotation, all export-related costs shall be for the Purchaser’s account.
Exported goods must be inspected immediately upon receipt. No refunds, replacements or warranty claims will be considered where exported goods have been installed, dismantled, machined, welded, painted, engineered, modified or otherwise altered after delivery. Export goods supplied are non-refundable under any circumstances, regardless of condition.
Risk
The Purchaser acknowledges that second-hand parts and components are used products and may show signs of normal wear and tear. While every reasonable effort is made to accurately describe and supply quality components, the Purchaser accepts the inherent risks associated with purchasing used parts.
Acceptance
Payment of any Quote/ Pro-Forma invoice/ Tax Invoice issued by Trucks, Machines & Components (Pty) Ltd shall constitute acceptance of these Terms and Conditions in full.
Bank account confirmation details will be provided upon request.